Vision and Goals of FraportTwinStarAirport Management-AD
Vision of the company
The company’s vision and goals are based on those of the Fraport Group: “We, as a part of Fraport Group, shall strive to delight our customers by reliability of processes and innovation through committed team work. We shall exceed our customer's expectations by providing efficient, safe, secure, convenient and cost competitive services at Burgas and VarnaAirport. Our top priority is safety and security.
We shall achieve this vision through the strength and well being of our employees, by operating safely, protecting the environment, and creating sustainable value for the benefit of our shareholders, employees, and the region where we are located.”
“We shall plan, develop, maintain and operate facilities, equipment and safe, convenient and efficient aviation related services at Burgas and VarnaAirport which support the aircraft operations and meet the requirements of the customers.”
Goals of the company
Our goal is to create sustained growth in all segments of the airport management value chain and to promote value-added commercial practices. We generate above average financial returns in all our business segments. Therefore, we shall develop Burgas and VarnaAirport as “World-class airports”.
Our goal is to establish on the base of our Integrated Management System superior services due to safe, efficient and high-quality processes. Our strong performance is reflected by both a significant market share and customer satisfaction. Our goal is to improve this performance continuously. Our goal is to improve this performance continuously and this reflects in the increasing of the Airline activity at Burgas and VarnaAirport, as well as in customer satisfaction.
We are aware as an employer of our corporate responsibility for our employees, society, and the environment. Defining the sustainability as a company goal we ensure that our business activities conform to economic, ecological, and social criteria. The Integrated Management System refers to our vision and goals and contributes to implementation of these.