Fraport Twin Star Airport Management AD provides best quality services for ground handling of aircrafts with highly trained personnel in full accordance with the IATA standards.
We provide services for:
• Representation, Administration and Supervision
Fraport Twin Star Airport Management AD performs the management and development of terminal facilities and passenger processes at Varna and Burgas Airports. Organizational management includes the provision of adequate terminal facilities in line with demand, as well as ensuring operational safety and efficiency. Gained over many decades, the experience of Fraport AG is now used in the management of Varna and Burgas Airports.
• Passenger Services
Our main focus is the satisfaction of airlines and their customers. We have therefore set up a passenger service which is as personal and as customized as possible – from passenger care, through boarding, to flight scheduling.
• Ramp services
The core expertise of Ground Handling is the fast and efficient servicing of aircraft. Complex supply chain processes and skilled specialists, supported by a range of special equipment and systems, ensure a high level of efficiency, reliability and precision .
• Load Control, Communications and Flight Operations
In the Aviation Airside area, Fraport takes care of safe and efficient operations on the aircraft movement areas to meet its customers' needs. Handling aircraft taxying traffic operates in close cooperation with the Bulgarian Air Traffic Services Authority.
• Cargo and Mail Services
Cargo flights all over the globe from Varna and Burgas Airports. Competitive prices and prompt delivery throughout the year. The Cargo Offices arrange air freights from Bulgaria in accordance with IATA requirements. We offer you our stores and safe-keeping of your imported freights.
• Support Services
Fraport Twin Star Airport Management AD not only offers the classical services such as airport planning, design, operation, retailing and airport management, but also has expertise in the area of organizing trainings with the support of high qualified specialists.
• Security
Security requirements are nowadays extremely exacting – particularly in aviation. Airports are deploying ever more advanced technologies and increasing numbers of personnel to ensure passenger, baggage and cargo security.
• Aircraft Fueling
Refueling is ensured in cooperation with big companies of the petroleum business for giving high quality fuel.
To meet all the need of the passengers, Fraport TSAM offers:
• An automated check-in system for passenger and luggage handling;
• Fast and certain luggage tracing with World Tracer;
• A cozy business lounge, which is now also available for clients of Priority Pass;
• A comfortable VIP lounge;
• Professional service for passengers with reduced mobility;
• Bars and restaurants for leisure
• Internet access
• points of currency exchange
• Shops for duty free trading with a wide range of quality branded products